Frequently Asked Questions

You can book directly through our listings on Airbnb, Booking.com, or VRBO. Alternatively, reach out to us via email at info@avasaurban.com for direct booking enquiries or extended stay arrangements.

Minimum stay requirements vary by property and season, but typically range from 2 to 3 nights. For extended stays of one month or longer, we offer special rates — get in touch to discuss.

Ahead of your arrival, we send your check-in instructions along with WiFi details and local recommendations. Check-in details and timing are confirmed before your check-in time, and the exact arrival method varies by property.

Standard check-in is from 3:00 PM and check-out is by 10:00 AM. Early check-in or late check-out may be available depending on the booking schedule — just ask us in advance.

Every stay includes premium bed linens and towels, a fully equipped kitchen, in-unit washer and dryer, high-speed WiFi, smart TV with streaming, complimentary toiletries, climate control, and a dedicated workspace. Each home is professionally cleaned before your arrival; additional cleaning can be arranged on request.

Yes, high-speed WiFi is included in every property at no extra cost. Our connections are suitable for video calls, streaming, and remote work.

Parking availability varies by property. Some include dedicated parking, while others are located near public parking facilities. Each listing specifies parking details, and we're happy to help you find options.

Our guest support team is available 24/7. Whether it's a maintenance issue, a question about the property, or you just need a local recommendation, we respond promptly to ensure your stay is seamless.

Each home is professionally cleaned and prepared before your arrival, with fresh premium linens and towels. Routine mid-stay housekeeping is not included by default, but additional cleaning can be arranged on request for an extra charge.

Cancellation policies vary by property and booking platform. Details are clearly shown on each listing before you book. For direct bookings, we offer flexible options — contact us to discuss your needs.

Pet policies vary by property. Some of our properties are pet-friendly while others are not. Check the individual listing for details, or contact us and we'll help you find a suitable property.

Yes, you're welcome to have visitors during your stay. However, only registered guests may stay overnight. We ask that all visitors respect the property and neighbours.

Our properties are located across Sydney's most popular neighbourhoods. Depending on the location, travel time from Sydney Airport (SYD) ranges from 20 to 45 minutes by car or rideshare.

Yes, all our properties are in well-connected neighbourhoods with easy access to buses, trains, ferries, and light rail. We include transport tips in our digital welcome guide for each property.

Yes, we offer discounted rates for extended stays and corporate bookings. Whether you need accommodation for a week, a month, or longer, contact us at info@avasaurban.com to discuss tailored pricing.

Absolutely. Every property is professionally deep-cleaned before each guest's arrival following a rigorous checklist. We also conduct regular quality inspections to maintain our standards.